Europlan contact center is opened in Nizhny Novgorod, Russia

This is already second contact center in Russia and the first one that is not located in Moscow.

05.Aug.14 2:41 PM
By Dmitry Zaytsev
Photo Toinnov.com

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Europlan contact center is opened in Nizhny Novgorod, Russia

The Head director of the company Nikita Bykov explained why he chose Nizhny Novgorod. This was due to two main reasons:

1. Nizhny Novgorod is the 5th largest city in Russia.

2. There are more than 50 different educational institutions.

About 150-200 employees will work in Nizhny Novgorod Europlan contact center. The main bet is made on recent graduates of Universities and other educational institutions. This is due to the fact that these graduates are very active and always in search of new methods and technologies. There is one important fact about the company. It does not display available vacancies on its website. It sells working places directly to applicants via phone. That is why additional staff for call center is necessary.

Europlan has released data on current situation of auto sales in Russia. The situation is the following:

40% - auto credits;

57% - cash;

3% - leasing.

For example, the percentage of leasing in Western countries is about 33%. Company is planning to use this potential.

Nikita Bykov also said that there are obvious advantages of leasing in comparison with auto credits:

1. Price. 8 of 33 Russian auto producers have already provided Europlan with huge discounts in comparison with those that are available for participants of auto credit market. This fact makes it possible for the company to provide its clients with discounts on purchasing auto from 8% to 10%. This is much higher that auto credit discounts.

2. The amount of payments. Leasing is based on philosophy of using but not owning. In other words auto will be returned to the company after the leasing period is expired. This makes it possible to make the monthly payment lower as the cost of the auto is not totally covered (55-56%).

Europlan is a financial company which deals with auto leasing and other operations connected with cars. They also include insurance. It was announced to be a Russian leading company in the field of auto leasing in accordance with data which was provided by Leaseurope. Baring Vostok Private Ezuity Fund is one of its shareholders. Some structures of the company are also shareholders of the biggest Russian Yandex search engines.

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